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call center: A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls , and be located either within a company or outsourced to another
Q #7) What do you like about the Call Center job? Answer: Call center jobs have high turnover and not everyone enjoys working here. However, while answering this question, you have to show positivity. You can say that you love interacting with different people every day and enjoy helping them with the issues.
Most common interview questions & answers. Mock Interview preparation guide ... Email Don Call Don: 440-655-1725. P.S. ... Alice E. Tisthammer, PMP Kennedy Space Center, NASA. Realized why I was blowing my interviews and cut my job search time in half
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Try to learn about the caller’s opinions, desires, and needs. Listen to call recordings to develop better skills. Identify barriers (excessive talking, prejudice, interrupting) to listening and overcome them. Avoid the “I know what he will say” attitude. Use agents with good listening behavior as models.